Answers to General Questions:1. What is 123 Flash Chat Software? It's a fast, easy and affordable way to host and manage real-time chat room in intranet and extranet portals. 123 Flash Chat Software allow you to organize chat-events, collaborative work sessions or online meetings as well. It can be used for customer live support, online conference, dating community, etc. 123 Flash Chat Software brings you high-performance and rock solid stability with fast and easy installation on all major operating systems.
2. Who can use 123 Flash Chat Software? 123 Flash Chat Software can be used for websites of any size and any industry, especially perfect to dating sites and online live supporters, chat portals, e-learning/ educational portals, entertaiment portals and community chat sites.
YES! We can install for software purchaser on request, without extra charge. Windows user please provide PCanywhere or other remote control application account;Unix user provide telnet or ssh account instead. We've helped a lot of customers with installation, you can be sure we won't do anything to impair customers' servers.
4. Is there any 123flashchat in live? You are welcome to check out our Client Showcase/ Successful stories.
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Answers to Design Questions:1. Can you make a skin to fit my site? Yes! Once purchasing our product, you can write to support@123flashchat.com and leave us your requirements then we'll try our best to make a skin for you. We charge $100 for every set of skin design. Also, you can tell us what kind of background you need to make your chat room different.
2. Can you design a logo for us? No problem! Just give us your requirements in details (color code and font) as much as you can and we'd love to make one for you in 24 hours after your order for software license, without extra charge for logo.
3. Can I have my own avatars or smileys/emotions? Yes, you can purchase the flash source code (which is only $70 for license buyer, or $139 for not buyer yet) to replace the original avatars and emotions by your own. Or, if you need us to replace for you, please send us the group of avatars, we'll update for you in 24 hours after your payment of customization fee. The same manner apply to smileys/emotions replacement,
After purchasing 123flashchat client source code, you can easily edit font face or size by yourself in this way: open 123flashchat.fla using macromedia flash MX 2004, ctrl+L to activate the flash library, also, below "Timeline", extend "talkmsgframe"folder, there's one layer named "msginput". If you like us to do the job for you, we charge one hour of extra developing fee ($50).
5. How to resize flash chat client? 123 Flash Chat flash client is resizable now!
6. Can I customize the chat room myself? Yes! Please check our tutorials: HOW TO customize skin? , HOW TO change skin color? or HOW TO change background? Or you can purchase the flash source code files online to customize style. Skin samples: http://www.123flashchat.com/skin-showcase.html
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Answers to Technique Questions:1.In my flash chat room client, text overflow the textfield, what's wrong? You are probably using the first version of flash player 6.0 or even lower version. Please download current version of flash player which is free from http://www.macromedia.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash. Bingo! problem resolved.
2. What version of jdk is needed to run 123flashchat server? Since our server adapted the great-performance java.net.nio package, you need jdk 1.4 or above. Note: for Windows or Linux user, jdk is already included in our download package, you don't have to bother to install it manually again.
3.Do you provide a Windows exe client? Yes, you can download a Windows exe client. You can also offer this exe client to your members to free download, so that they don't have to visit your website to chat with other members, just follow the instructions in the Windows exe client download package to configure it for your own use.
4. Can you create an OEM Windows exe chat client for me? Yes, please offer the window caption(your site name, for example) and the icon,
5. The operation system on my server is Sun Solaris, why my chat server suddenly terminate and the process disappear? To run a Java multi-thread program with J2SDK 1.4.x under Solaris system, a patch is indispensable. Please check your system patch. For details, check here:
6. Why does my flash client keep loading? Please make sure you have located the "lang" and "skin" folders into the right directory you've defined in client.xml.
7. Why doesn't my logo appear? First check if the logo exists in the skin folder you've chosen. For jpg logo, make sure it's in non-progressive mode. If not, please use a software like acdsee to convert it. eg: open your jpg in acdsee, then File -> Save as, choose options in popup dialog and in the option of encoding, DON'T check Progressive, then save jpg. Done.
8. How does the flash client support firewall? 123 flash chat client communicates with server via TCP protocol. It use a specific port(which can be either lower or higher than 1024), add a rule in your firewall server to allow access. If the end users are behind firewall, he can open your specific port of his firewall(outgoing port)to access chat. 123flashchat current version now support 80 port, which is allowed by most of the firewall but needs flash player 7 support. Details here>>
Of course you can bind chat server 80 port, but you have to make sure you still have free 80 port. As we know, http server is always binded on 80 port, so if you have any http server like IIS or Apache, If you have only 1 ip address on your server and 80 port must be bound on web server, For example, you have 2 IPs: PS: If your server is Unix/Linux OS, you have to login to root account first to bind the 80 port, because only root account can bind the port lower than 1024.
10. My server runs Freebsd, can I install 123 flash chat server on it? Since freebsd doesn't have official java support, freebsd is not very compatible with java. We strongly recommend linux server.
11. Can I install 123 flash chat software without a server? Unfortunately you can't run chat server without a server, but you can consider our affordable chat server hosting plan.
12. What's the bandwidth necessary for running 123 flash chat server software? 123flashchat uses much less bandwidth than ordinary chat softwares because it's based on TCP socket communication, instead of refresh technology. ex: for 20 people in one room and 1 message sent by one of the users every 10 second,
First of all, did you install the chat server on a dedicated server or at least a VDS/VPS? Because only ftp authority on a shared hosting is not enough to run java application on server. If unfortunately you can't host the chat, we offer cheap hosting service: http://www.123flashchat.com/host.html 1) Please check if your chat server already started.
14. 123flashchat hardware requirements? Most server hardware configurations are eligible for this chat server. The minimum configuration:
Adding extra RAM and processors will improve the performance.
15. in Mysql, "Attempted reconnect 3 times. Giving up. " What shall I do?
16. What plug-in my users need? Only flash player 6 or above is needed. The user who doesn't have flash player will be notified by a popup message that he need flash player to chat and be directed to macromedia to free download it.
17. Can I put AD banner in my chatroom to earn money from chat? Yes, you can insert one or multiple AD banners in the chatroom. Further more, a text AD feature is also available in 123flashchat. It's perfect to broadcast scheduled text advertisement or site news to chat window, too. The parameter in the "default.xml" is called
18. How to auto-detect flash player 7.0.19.0 ? Please download the zip file, uncompress it and upload these files to the folder where the "123flashchat.swf" is located. To modify the page style, please edit the html pages in the zip package.
19. Can 123 flash chat run on shared hosting? Most shared plans don't allow running standalone server application, we suggest VDS( virtual dedicated server) /VPS(virtual private server) host plan which is cheaper than the dedicated server to run 123 flash chat. Only ftp account is not enough to install 123flashchat on your server, you need telnet or ssh authority to install it. Note: Even if we host chat for you, the existing database at your web host can still be integrated with chat after you uploading a dynamic web application like a php or asp or jsp file to your web host by following our further instructions.
20. Can 123 flash chat support thousands of connections? Yes, 123 flash chat support high load. and here's the details: 123 Flash Chat Server Performance tuning tutorial. Another feature in newly release 5.0 is called "Database Connection Pool", when thousands concurrent users are online, by increasing pool size appropriately you can ensure the stability of connecting database and handle high load/ busy traffic.
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Answers to Purchase Questions:1. If I buy 123 flash chat software, can I update freely? You can get a lifetime upgradability freely only if you buy an unlimited user version.
2.Can you develop new features for me? That depends. Please write to support@123flashchat.com with your requests to negotiate, and we'll try hard to provide full chat solution to meet your needs if we can arrange time. We charge extra developing fee by hour, which is $50/hour.
3. If I buy a 50 user license initially, how much should I pay when I update to an 100 user license ? To update one chat license to higher level, all you have to pay is just the price difference.
4. What does User License mean? A 50 user license means there can be 50 chatters simultaneously in all your chat rooms. (but you can have unlimited registered members for sure.) When the 51th user try to enter room, he will be notified: "room full, please try again later." As your business grows, when this kind of situation happens a lot, it may the right time for you to upgrade to higher level.
5. I'll purchase 50 user license, but 6 months later, how much will I be charged for update? When the certain free update& support period exceeds, you'll be charged for updates and supports and that will be 20% of the license fee for one year. But free of charge for unlimited license for a life time. Of course, you don't have to pay if you are satisfied with current version and don't need upgrade at all! Because license fee is one-time fee, no further yearly fee attached to the original license.
6. Can I become your reseller? Yes. We offer 30% commission to software resellers. But you can only become eligible after purchasing a full price license. Details
7. Should I purchase flash source code? As you may know, adding flash cilent source code to a standard package of 123 flash chat will make it a golden package. The flash client source file is for flash learners to study how to write a flash chat, or an experienced developer to create one's own chat software based on that. Note: with flash source file only, you can not run 123flashchat.
1) You can choose Share-it!, a famous German software seller company. Share-it! offers authorised, secure online purchase service in six languages. You can pay in 18 currencies. your order will be authorized by Shareit! and product will be delivered to you in 24 hours. With Shareit!,customers can choose from a wide range of payment options:
2) Or you can choose paypal.com or western union, or regsoft, even bank transfer, 3) The official paypal account of 123flashchat is: paypal@123flashchat.com. Only above two addresses are certified, any other email address does not belong to 123 flash chat or TopCMM Computing Inc.!
9. I want to purchase 2 licenses, any discount? According to our license agreement, one license for one chat server. If you need to install 2 chat servers, please purchase 2 licenses. We offer 20% discount for more than one license. please contact sales@123flashchat.com to ask for special purchase link.
10. I'm "123 Flash Chat Server Software license Buyer or not"? Basically we sell three kinds of products and one service, The first product is software license, second is software client source code, third is chat module. The "123 Flash Chat Server Software license Buyer" means software license purchaser, no matter how many users are limited in a license: 50, 100 or unlimited, etc. To promote software license sales, we offer much more affordable price of chat hosting service to license buyer.
11. Can I western union transfer money to you? Yes, please contact sales@123flashchat.com to request details. After you've done the money transfer in your bank, a). Please inform us how much money you've paid, what currency you paid with, what product you want to buy. b). please give us following information which you've filled in at your western union agent: WN is pretty simple and easy and convenient, but you gotta be very careful. Warning! All the information you've provided to us must be precisely exactly accurately the same with what you've filled on the bank money transfer paper. After you offer us sufficient information, we can confirm your order and check order status online, then offer you product or chat hosting service immediately. 12. Why 123flashchat expensive? Actually 123flashchat is relatively cheap in the chat server software industry. Firstly our software is developed with the cut-edge technology; secondly, we offer 24/7 service which means our supporters are always by your side to help you; Thirdly, our product upgrade quite often and with the purchase you're also given a promise of better product in a near future. On the contrary, most free software doesn't last long, if you choose free chat, won't you waste your most precious property- your time- at last? 123 Flash Chat Server Software products offer the best price/performance advantage in the industry, we believe we're worthy of the price.
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Answers to Integration Questions:1. What if 123 flash chat server and 123 flash chat client are placed on different server machines? Please check the section of "IP configuration" of this page for tutorial: http://www.123flashchat.com/howto_configure_connection.html
2. If I host my website and you host my chat room, can you integrate my database? Yes.
3. Can members auto login if they already log in portal or forum? Yes, 123flashchat does support auto-login. Details here.
4. How to integrate MS-SQL with 123flashchat?
5. How to auto-login user without integrating database?
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